Delivery & Returns

Delivery

Once you have ordered a product from www.generationd.co.uk we will dispatch it to you within 5 working days of your payment being received.

You will be charge a fixed cost for carriage (postage & packing) of £2.95 per order.

We have different methods depending on the size and weight of the products and dependant on where the product is shipping from. It is possible that if you order more than one product it may arrive separately via different carriers. This will be noted on the paperwork sent with your product.

Your order will be dispatched from our fulfilment facility within 5 working days but it may take up to 3 days to reach you. If you are not available at the delivery address when your parcel arrives you will be left a card with contact details for either pick up or redelivery.

Returning Damaged, Defective or Unwanted Products

If you are not satisfied with the product as received, you may return any Products if you notify us within 7 working days of delivery (including if you simply change your mind).

To do so you should notify us by email info@generationd.co.uk or in writing to the address below within 7 working days, or by telephone on 0118 973 6222, when you should request a returns number.

You should then complete a Returns Form, which you should enclose with the Products. You will then be entitled to a refund from us, which will be paid as soon as possible but in any event within 30 days of the return of the Products. You must keep any products you intend to return to us in good condition whilst in your possession and must arrange for and pay the costs of returning the Products to Generation D at the address below.

Generation D Customer Services
Alberto House
Marino Way
Hogwood Lane
Finchampstead
Berkshire
RG40 4 RF

Alternatively if you so request, we will collect the products from you but this cost will be charged to you and we may deduct this from your refund.

However if the product is a) not the Product that you ordered or does not match its description ; or b) the product is faulty or not of a satisfactory quality Generation D will, at its option, deliver a replacement Product or refund you the price of the Product plus your reasonable costs of returning the Product.

If you have any complaints about our products or service you should direct them to us via email at info@generationd.co.uk or by post to the Customer Service Manager at the address above and as also noted in the Customer Service and Contacts sections of the Generation D website.